Disclosure Information
The following information offers a crucial overview of All in Insurance Brokers, outlining our responsibilities to you, our fee structure, and how we handle complaints.
Licence Status and Conditions
All in Insurance Brokers, FSP26221, operates under a financial advice provider’s license issued by the Financial Markets Authority.
Nature and Scope of Advice
We represent a diverse network of financial advice providers, some authorized under our license and others holding their own. Our members offer financial advice on domestic general insurance products, including home, contents, landlord, motor vehicle, and boat insurance, as well as various types of commercial general insurance, such as commercial property, business interruption, commercial motor, marine, liability, professional indemnity, and cyber insurance.
When providing advice, we access a broad array of general insurance products from both local and international providers.
Fees, Expenses, and Other Payments
Our members may charge fees for delivering financial advice and for arranging, altering, or canceling your general insurance program. We may also apply an administration fee for processing insurance premiums. If a fee is applicable, we will inform you at the time we provide financial advice.
In certain cases, we might recommend additional service providers, such as property valuers or surveyors, to assist in delivering appropriate financial advice. Any related fees will be disclosed to you before any work commences.
Conflicts of Interest and Commissions
As a brokerage network, All in Insurance Brokers has established strong relationships with local and international insurance providers. These partnerships allow us to offer our members and their clients exceptional choices, competitive pricing, and comprehensive policy support services.
We may receive compensation for providing administrative services from certain insurers. Additionally, our members might receive commissions when arranging insurance on your behalf, calculated as a percentage of the premium charged.
While commissions and incentives can create potential conflicts of interest, we ensure our financial advisers follow a structured advice process to prioritize your financial goals. All advisers undergo training on conflict management, and we conduct regular audits to uphold our compliance framework.
We may also opt to rebate some commissions and instead charge you a fee based on the nature of the services provided.
Complaints & Disputes Process
If you are dissatisfied with the services provided by one of our members, please reach out directly to your financial adviser.
If your adviser holds their own license, they will address your complaint through their internal process. If they operate under our license and a satisfactory resolution isn’t reached, your complaint may be referred to us. Our complaints officer will acknowledge your complaint in writing and work to resolve it fairly and promptly.
Duties
At All in Insurance Brokers, we are dedicated to delivering tailored advice grounded in our core principles: Trust, Advice, Choice, and Value. We adhere to the Financial Markets Conduct Act 2013 and the Code of Professional Conduct for Financial Advice Services, which outlines our commitments:
- Maintain the highest standards of competence and knowledge.
- Ensure you understand the scope of the advice and any limitations it may have.
- Prioritize your interests, ensuring our advice isn’t unduly influenced by our own.
- Exercise due care, diligence, and skill.
- Uphold ethical behavior, conduct, and client care.
- Only offer products that comply with the Act and relevant regulations.
- Provide necessary disclosure information at appropriate times, ensuring that all information is accurate and complete.
For more details, you can access the Code of Professional Conduct for Financial Advice Services here.